Return Policy

Everything you need to know about return eligibility, timelines, shipping, and exchanges.

At Pro Black, we want every customer to feel confident shopping from Black-owned businesses. This Return Policy explains how returns, exchanges, and product issues are handled for purchases made through our marketplace.

View Refund Policy

1. Return Window

Customers may request a return within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unopened, unused, and in the same condition that you received it
  • In its original packaging, when applicable
  • Returned with proof of purchase, order number, or confirmation email

Return requests made after 30 days of delivery may not be accepted.

2. How to Start a Return

Contact our support team to initiate a return request.

Email support@problack.co with your full name, order number, product name, reason for return, and photos if the item arrived damaged, defective, or incorrect.

Once your request is reviewed, we will provide the next steps for returning the item.

3. Return Shipping Cost

Returns are free — a prepaid return label is included in your package.

Every order ships with a prepaid return label included in the package. Approved returns are sent back by mail at no cost to you.

We do not charge restocking fees on returned items.

Once your return arrives and is approved, refunds are processed within 5 days to your original payment method.

4. Exchanges

Exchanges may be available depending on product availability and seller policy.

If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can help with a replacement or exchange.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, missing parts, or incorrect, contact us as soon as possible with your order number and photos.

We will review the issue and provide replacement, exchange, or return instructions.

6. Non-Returnable Items

Some items may not be eligible for return due to safety, hygiene, customization, or product condition.

  • Opened or used personal care and hygiene products
  • Custom, personalized, or made-to-order items
  • Digital products or downloadable items
  • Gift cards and perishable goods
  • Items marked as final sale
  • Products damaged or missing parts due to customer handling

If an item is non-returnable, this may also be stated on the product page.

7. Marketplace Seller Returns

Pro Black connects customers with independent Black-owned businesses. Some sellers may have specific return instructions depending on the product type.

If seller-specific instructions apply, our support team will guide you through the correct return process.

8. Order Cancellations

Contact us as soon as possible if you need to cancel an order. Orders can only be cancelled before they are processed or shipped.

Once an order has shipped, it may need to be handled as a return.