Understand refund eligibility, processing times, payment methods, and order-issue resolutions.
At Pro Black, we want every customer to feel confident shopping from Black-owned businesses. This Refund Policy explains when refunds may be approved, how they are issued, and how long they can take for purchases made through our marketplace.
View Return PolicyA refund may be approved after a returned item is received and inspected, or when an order issue such as a damaged, defective, missing, or incorrect item has been verified.
We will notify you after reviewing your request and let you know whether the refund has been approved.
Approved refunds are usually processed within 5 to 10 business days after the returned item has been received and approved.
Your bank or payment provider may take additional time to post the refund to your account.
Approved refunds are issued back to the original payment method used at checkout.
We do not guarantee cash refunds, store credit, or alternative refund methods unless clearly agreed by our support team.
Original and return shipping costs are non-refundable for standard returns.
Shipping costs may be refunded when the return is caused by an order error, such as a damaged, defective, or incorrect item.
If your order arrives damaged, defective, incomplete, or incorrect, email us as soon as possible with your order number and clear photos of the issue.
After review, we may resolve the issue through a refund, replacement, exchange, or return instructions.
For refund or order support, reach out to our team:
Website
problack.co/contact