Getting in touch with Pro Black
Every message sent through this page reaches a real person on our team. We answer customer questions, vendor inquiries, partnership proposals, press requests, and community feedback. The fastest replies happen during regular business hours, but every contact form submission is reviewed within one business day at the latest.
If your message is about a specific order, booking, or account issue, please include the relevant order number, business name, or email address you used to sign up. That context lets us look up the issue immediately instead of going back and forth to gather details.
What to expect after you reach out
For general questions, you will typically hear back from a Pro Black team member within one business day. For more complex issues — refund disputes, account recovery, vendor verification appeals — please allow up to three business days while we investigate and consult with the vendor or relevant party. We always try to get to a fair resolution.
For vendors, partners, and press
If you are a Black-owned business interested in joining Pro Black, you can sign up as a vendor directly from the homepage. If you are a brand or organization interested in a partnership, sponsorship, or community initiative, please mention that explicitly in your message so we can route your inquiry to the right team. For press inquiries, including interviews with our founders or coverage of community events, please include your outlet and deadline.
We appreciate every message we receive. Pro Black exists because of the community that supports it, and your feedback shapes how we build the platform going forward.