Question 1

What is Pro Black?

Accepted Answer

Pro Black is a marketplace that helps you discover, shop from, and book services with verified Black-owned businesses across the U.S. Every dollar you spend recirculates within the community, supporting economic empowerment.

Question 2

Is Pro Black free to use?

Accepted Answer

Yes. Browsing, creating an account, messaging vendors, and placing orders are all free. You only pay for the products you buy or the services you book.

Question 3

How do I create an account?

Accepted Answer

Click “Sign Up” at the top of any page and follow the prompts. You can register with your email in under a minute.

Question 4

Do I need an account to browse?

Accepted Answer

No - you can browse products, services, and businesses without an account. You only need to sign in to place an order, book a service, or chat with a vendor.

Question 5

Is there a Pro Black mobile app?

Accepted Answer

Yes. Pro Black is available on the App Store and Google Play. The web and mobile experiences share the same account - sign in once and your cart, orders, and bookings are everywhere.

Question 6

How do I become a vendor on Pro Black?

Accepted Answer

Tap “Sign Up” and choose the vendor option, or contact our team at vendors@problack.co. You will need a valid business name, a description, contact details, and at least one product or service to list. Approval typically takes 1–3 business days.

Question 7

How are businesses verified?

Accepted Answer

Every business on Pro Black is reviewed by our team before going live. We confirm Black ownership, validate contact information, and check for an active business presence. Verified businesses display a badge on their profile.

Question 8

How do I report a vendor or product?

Accepted Answer

Open the business or product page and use the “Report” link, or email support@problack.co with the URL and a brief description. We investigate every report and take action within 48 hours.

Question 9

Is my payment information secure?

Accepted Answer

Yes. Pro Black uses Square and Stripe for payment processing and never stores your full card details on our servers. All transactions happen over encrypted connections.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards. For some services you can also pay at the business directly if the vendor allows it.

Question 11

Are there any extra fees?

Accepted Answer

The price you see on a product or service page is the price you pay, plus applicable taxes and shipping where shown at checkout. We do not charge a separate platform fee to customers.

Question 12

When am I charged for a booking?

Accepted Answer

For most services you are charged once the vendor confirms your booking. Some vendors require a deposit or full payment upfront - this is shown clearly on the service page before you book.

Question 13

How do I track my order?

Accepted Answer

Head to the Track Order page and enter your order number and email. Signed-in customers can also view their order history under My Orders.

Question 14

Can I cancel or modify an order?

Accepted Answer

Orders can usually be cancelled before the vendor marks them as shipped. Open the order in your account and click Cancel. Once shipped, cancellations become refund requests - contact support.

Question 15

How long does shipping take?

Accepted Answer

Shipping times vary by vendor and product. Most orders ship within 1–3 business days and arrive within 3–7 business days inside the U.S. Estimated delivery dates are shown on the product page and in your order confirmation.

Question 16

Do you ship internationally?

Accepted Answer

Most vendors ship within the United States only. A small number of vendors offer international shipping - look for the shipping options on the product page or message the vendor before ordering.

Question 17

What is your return policy?

Accepted Answer

Return policies are set by each vendor and shown on the product page. Most vendors accept returns within 14–30 days of delivery for unused items in original packaging. Open the order in your account and tap “Request return” to start.

Question 18

How long do refunds take?

Accepted Answer

Once a refund is approved we process it within 1–2 business days. Your bank typically takes another 3–10 business days to credit the funds back to your card.

Question 19

How do I download an invoice or receipt?

Accepted Answer

Open the order from My Orders and tap “Download invoice”. A PDF receipt is also emailed to you when the order is confirmed.

Question 20

How do I book a service?

Accepted Answer

Open the Services page, pick a service, choose an available date and time, and confirm. You will get an email and an in-app notification once the vendor accepts your booking.

Question 21

How do I cancel or reschedule a booking?

Accepted Answer

Open the booking from your account, tap Cancel or Reschedule. Cancellation policies vary by vendor - most require at least 24 hours notice.

Question 22

What happens if the vendor declines my booking?

Accepted Answer

If a vendor cannot accommodate your requested time they can decline the booking. You will be notified by email and any pre-authorised payment is released automatically.

Question 23

What if I am running late for an appointment?

Accepted Answer

Message the vendor directly from Messages. Most vendors will hold your slot for a short grace period, but late arrivals beyond that may be treated as a no-show under the vendor’s policy.

Question 24

How do I leave a review?

Accepted Answer

After your order is delivered or your service is completed, you will see a “Write a review” option on the order/booking detail page in your account.

Question 25

Can I edit or delete a review I left?

Accepted Answer

Yes. Open the order or booking, find your review, and tap Edit or Delete. Vendors are notified when a review is updated.

Question 26

Can I message a vendor directly?

Accepted Answer

Yes. On any product detail page, sign in and click Chat with this vendor. Your conversations live in the Messages tab of your account.

Question 27

Will the vendor see my personal contact information?

Accepted Answer

No. All chat happens through Pro Black - vendors only see your display name and any message you send them. Your email, phone number, and address are only shared when needed to fulfill an order or booking.

Question 28

How do I change my email or password?

Accepted Answer

Go to Profile and update the field you want to change. Email changes require you to confirm the new address before they take effect.

Question 29

I forgot my password - what do I do?

Accepted Answer

Use the Forgot Password link on the sign-in page. We will email you a reset link that is valid for 10 minutes.

Question 30

How do I save a shipping address for next time?

Accepted Answer

Go to Addresses and add as many as you need. You can mark one as default - it will be pre-selected at checkout.

Question 31

How do I delete my account?

Accepted Answer

You can request account deletion from the Delete Account page. We remove your data within 24–48 hours of the request.

Question 32

How is my personal data used?

Accepted Answer

We use your data to fulfill orders and bookings, communicate with you, and improve the platform. We never sell your personal information. Full details are in our Privacy Policy.

Question 33

Something isn’t working. How do I get help?

Accepted Answer

Email support@problack.co with a description of the issue, your device, and any relevant screenshots. We usually respond within a business day.

Frequently Asked Questions

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