How Can We Help?

Getting help with Pro Black

Our support team is here to help with anything that touches your experience on Pro Black — questions about an order, a booking that needs to be rescheduled, a refund inquiry, an account login problem, or a general question about how the platform works. We try to keep the support process simple: one channel, one team, no runaround.

For most issues, the quickest way to a resolution is to sign in to your account, find the relevant order or booking, and use the in-app messaging to reach either the vendor or the Pro Black support team. Vendor-specific questions like delivery times, custom requests, and product details are usually answered fastest by messaging the business directly through your dashboard. Platform-level questions — billing, account access, refunds — should come to our support team.

Response times

Email and contact-form messages are typically answered within one business day. Live chat, when available, is answered within minutes during business hours. For complex issues that require investigation — refund disputes, account recovery, suspected fraud — please allow up to three business days while we work through the details fairly with all parties.

Common issues and how to resolve them quickly

• Order not arrived: message the vendor through your order page first — most shipping questions are resolved the same day. If you do not hear back, contact our support team and we will follow up directly.
• Booking change or cancellation: open the booking in your dashboard and use the reschedule or cancel option. If the vendor has a specific cancellation policy, it will be displayed at the time of booking.
• Payment issue: check your bank or card statement first to confirm whether the charge went through. If it did but the order is not showing, contact us with the transaction ID and we will reconcile it.
• Account login or password trouble: use the "Forgot password" flow first. If you do not receive the reset email within a few minutes, check spam, then contact support.
• Review or content concern: if you believe a review or listing is fraudulent, abusive, or violates community guidelines, report it through the listing and our team will investigate.

Pro Black exists to make supporting Black-owned businesses simple and trustworthy. If something is getting in the way of that, we want to know. Reach out any time.